Virtual Assistant

Job Description
We're expanding our team at Body By Bikini, led by Melissa Neill! We are looking for a proactive and organized Virtual Assistant who is passionate about supporting our mission to empower women through fitness and wellness. This role is integral to our team, providing support to our CEO and assisting with team and customer service tasks. We're looking for someone who can commit at least 40 hours per week, with the flexibility to work on weekends and cover for team members when needed. Payment is dependent on skills with the possibility for progression depending on overall performance

Key Responsibilities:

Handling customer enquiries through Zendesk, app community and Gmail
Drafting weekly newsletters for the client
Uploading repurposed content in various social media platforms
Handling social media messages and comments online
Producing and scheduling social media content
Create graphics via Canva (as needed)
Writing blogs from Melissa’s video content with the help of Chat GPT
Monitoring/Organizing the team and CEO calendar
Using the customer database (Active Campaign)
Sending meeting notes to clients and team members.
Reminding clients of upcoming meetings and checkins.
Organizing files in Google Drive and managing team calendars.
Scheduling Zoom meetings
Maintaining/updating multiple spreadsheets/database related to CS tasks
Updating the client’s database
Assist CEO with various weekly Zoom meetings as a host
Generate reports (as needed)

Qualifications:

Excellent communication and organizational skills.
Excellent Tech skills – it would be advantageous to have prior experience of Zendesk, Meta, Active Campaign (or other CRM system), Google Drive, Zoom
Social Media Management skills including Instagram, TikTok, Facebook, Pinterest, Twitter, Linked In and Youtube
A positive attitude and eagerness to help grow the company
Good at problem solving and coming up with ideas
Prior experience in a similar role is preferred

You will report to the Customer Service Manager and will use tools such as Google Workspace, Meta Business Suite, YouTube Studio, Calendly, Zoom, Airtable, Canva, ActiveCampaign and Zendesk. The total hours per week will be at least 40 hours per week including weekends. We’ll start with a 14-day trial period to test your skills and see if you are a good fit for the role.

Requirements:

The ideal candidate should have:

Excellent communication and organizational skills.
Excellent customer service skills.
Familiarity with the tools mentioned above.
A positive attitude and willingness to learn.
A sense of urgency and accountability when dealing with tasks
Ability to adapt flexibly in a fast-paced environment as the business is growing rapidly
Prior experience in a similar role is preferred

We DO NOT want:

People who are not able to work on weekends.
Individuals who are not detail-oriented or organized.
Unable to manage the tasks and time efficiently.
Unable to take full accountability of their tasks

What We Can Offer You:

Being part of a exciting online business
A chance to learn new skills
Full training
Remote working
A supportive and dynamic team environment.
Opportunities for growth and development within the company.

How to Apply:

If you’re passionate to contribute to the health and wellness of mature women, we want to hear from you! Please click the click below to submit your resume and follow the steps.

We want to know why you’re the perfect fit for this role at Body By Bikini. We look forward to reviewing your application and discussing how you can contribute to our mission of empowering women over 40 to live their best lives.

You can apply by completing this application.
Please answer all the questions to be considered.

Virtual Assistant

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